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November 25th C4-161
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1130-1300
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If the supplier’s human capital walks away, where would the customer go |
Arne Morten Ulvnes, associate professor, Trondheim Business School, Sør-Trøndelag University College: (paper co-authored with Harald Biong and accepted for publication in Journal of Business to Business Marketing).
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November 19th C4-161
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1130-1300
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The service dominant logic: a critical assessment
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Geir Gripsrud, professor, Dept. of Marketing, BI Norwegian School of Management
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November 5th C4-161
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1130-1300
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The influence of management's use of social power on corporate ethical values, employee commitment, and performance
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Harald Biong, associate professor, Dept. of Marketing, BI Norwegian School of Management
(paper co-authored with Arne Nygaard and Ragnhild Silkoset, and accepted for publication in Journal of Business Ethics
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October 22nd C4-161
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1130-1300
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Customer complaints, defection and lifetime value
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Rutger van Oest, assistant professor, Dept. of Marketing, Tilburg University
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October 8th C4-161
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1130-1300 |
From questionable to acceptable: communities and consumer misbehavior
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Jakob Utgård, Ph.D.-student, Dept. of Marketing, BI Norwegian School of Management |
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September 24th C4-161
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1130-1300
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Dynamic marketing investment strategies for platform firms & how they can help save print newspapers
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Murali Mantrala, Sam M. Walton distinguished professor of marketing, Dept. of Marketing, Trulaske College of Business, University of Missoury
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September 16th A2-080
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1130-1300
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Please touch the merchandise: how haptics can influence your purchase decisions
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Joanne Peck, associate professor, University of Wisconsin-Madison |