With the introduction of The General Data Protection Regulation (GDPR) in 2018, European citizens were granted stronger privacy protection. Despite privacy and GDPR being frequent topics of discussion, many consumers lack knowledge on how personal data are harvested for business purposes, and they are unaware of their rights. Drawing on a larger survey conducted in a Norwegian university college, this study investigates gender differences in privacy behaviour (n=444). We offer three insights. The results revealed that (1) respondents’ concern for privacy does not differ across gender, but men claimed to experience slightly more control over their personal data compared to women. (2) Exercising privacy rights were comparable across gender as women and men reported the same inclination to act on rights granted by GDPR. (3) Willingness to share information in return for benefits depended on the information in question. Men and women agreed in their willingness to exchange name and e-mail. However, women were less willing than men to give up more sensitive information, yet more willing to give up date of birthday, TV viewing history and shopping history. Our insights bring attention to a possible link between experienced control over own data and willingness to exchange data for benefits, highlighting a potential mediating relationship that could be worthwhile pursuing.
Presthus, Wanda & Sørum, Hanne (2021)
A THREE-YEAR STUDY OF THE GDPR AND THE CONSUMER
Kommers, Piet & Isaías, Pedro (red.). Proceedings of the IADIS International Conference e-Society - 2021
This paper presents an empirical study of the General Data Protection Regulation (GDPR) from the consumer perspective. Based on data collected through an online survey questionnaire over a period of three years (2018–2020), we identify trends and patterns among Norwegian consumers. The findings show that the GDPR has not significantly affected consumer awareness, nor level of control over their own personal data. Concerning the enhanced rights of deletion, data portability and access to personal data, the patterns are similar, revealing that most of our respondents ‘might execute’ their rights.Pertaining to website cookies, most of the respondents are unsure, and the general trend from 2019 to 2020 reveals a greater uncertainty. This paper contributes with new insights for the industry and to the information privacy research field.
The Covid‐19 pandemic has forced institutions of higher education to create digital learning environments replacing physical classrooms. The transition to digital teaching has been both abrupt and challenging for many lecturers and students. While communication and interaction between lecturer and student or among students are possible digitally, there is a difference between sitting physically next to your fellow students versus staring into a “black screen”. This paper investigates experiences of online learning among students in higher education during lockdown. We conducted an online survey (n=200) among students in Norway studying for a bachelor’s degree in information technology (IT). We emphasize students’ experience of the digital learning environment through questions on attendance and participation in live lectures, use of recorded videos, use of chat and camera and their motivation for digital learning. The findings show that students to a large or very large extent (85%) follow live lectures, at the same time they also prefer that there are video recordings of the lectures. Furthermore, we see that the students are highly or very highly (65%) motivated for digital live lectures. Concerning student engagement, such as asking questions to the lecturer and answering questions from the lecturer in the Zoom‐chat, we see that the answers vary greatly. They are distributed almost equally on the whole scale from a very small degree to a very high degree. Among our relevant contributions, we have learned that recording lectures is overwhelmingly considered positive among students and should be practiced when possible. Students rarely if ever turn on their cameras during lectures and do not expect others to show their faces. In general, among our respondents Zoom online lectures seem to work well, despite limitations to interaction and participation.
Two Decades of Online Information and Digital Services: Quality Improvements to Municipality Websites and User Preferences.
Bertino, Elisa; Gao, Wen, Steffen, Bernhard, Woeginger, Gerhard & Moti, Yung (red.). Electronic Government and the Information Systems Perspective. 8th International Conference, EGOVIS 2019, Linz, Austria, August 26–29, 2019
Presthus, Wanda & Sørum, Hanne (2019)
Consumer perspectives on information privacy following the implementation of the GDPR
IN NEED OF AN INTERACTION DESIGNER? WHAT THE INDUSTRY WANTS AND WHAT IT ACTUALLY GETS!
NOKOBIT: Norsk konferanse for organisasjoners bruk av informasjonsteknologi, 24(1)
Technological changes over the past several decades have enabled us to communicate in a variety of different ways. The increasing use of digital services and online information highlights the importance of interaction design and how products/systems influence how we interact and communicate. This paper aims to fill a research gap by investigating, on the one hand, the kinds of qualifications and skills interaction designers have; and, on the other, expectations among companies in their search for interaction designers. We used a mixed-methods approach and combined qualitative and quantitative data. The findings reveal that interaction designers differ in terms of educational background, length of work experience, knowledge and skills concerning key topics and computer tools, and interest areas. Furthermore, we found that when a company seeks an “interaction designer” in job ads, this title serves as an umbrella term for skills ranging from highly technical to soft design and interpersonal skills. Companies are also looking for people who have skills beyond core designer tasks, as insights into strategy or organizational processes. Comparing the skills and educational backgrounds of interaction designers with those recruiters are calling for shows a consistently mismatched pattern between what is expected and what is received. Companies and practitioners should be more realistic in their expectations regarding what competences interaction designers should have.
Sørum, Hanne (2015)
DO WE REALLY EMPHASIZE THE USERS THAT MUCH? EXPLORATIVE INTERVIEWS WITH INTERACTION DESIGNERS
NOKOBIT: Norsk konferanse for organisasjoners bruk av informasjonsteknologi
Sørum, Hanne (2015)
The Role of Quality in Websites: A Discussion Focusing on Public Versus Private Sector Organizations
E-mail Inquiries to the Public Sector: Response, Impacts and Importance
Cunningham, Paul & Cunningham, Miriam (red.). eChallenges e-2014 Conference Proceedings
Fagerstrøm, Asle; Sørum, Hanne & Vatrapu, Ravi Kiran (2014)
Nonprofit organizations use of social media: The case of drug helplines
Isaías, Pedro & White, Bebo (red.). 13th international conference WWW/Internet 2014
Sørum, Hanne (2014)
E-mail Responsiveness in the Public Sector
Kö, Andrea & Francesconi, Enrico (red.). Electronic Government and the Information Systems Perspective
Sørum, Hanne; Andersen, Kim Normann & Clemmensen, Torkil (2013)
Website quality in government: exploring the webmaster's perception and explanation of website quality
Transforming Government: People, Process and Policy, 7(3), s. 322- 341. Doi: 10.1108/tg-10-2012-0012
Sørum, Hanne (2012)
Dressed for Success? Perception of Website Quality Among Webmasters in Government Bodies
NOKOBIT: Norsk konferanse for organisasjoners bruk av informasjonsteknologi
Sørum, Hanne; Medaglia, Rony, Andersen, Kim Normann, Scott, Murray & DeLone, William (2012)
Perceptions of information system success in the public sector: Webmasters at the steering wheel?
Transforming Government: People, Process and Policy, 6(3), s. 239- 257. Doi: 10.1108/17506161211251254
Purpose – The purpose of this paper is to explore the relationships between constructs of information system (IS) success in the public sector, as perceived by webmaster intermediaries, and investigate how user testing affects these relationships. Design/methodology/approach – Online surveys were conducted, using questionnaires, with webmasters in Denmark and Norway who participated in the public sector web award contests organized by the government (n=1,237, n=541; response rate 44 per cent). Findings – It was found that the frequency with which webmasters carry out user testing affects their perceptions of IS success, with those who conduct no user testing displaying the weakest associations among success variables. Findings also suggest that webmasters who do little or no user testing conveniently assume that citizen users are satisfied, while webmasters who are more knowledgeable of the user experience have a greater perception of levels of success. Practical implications – The fact that the majority of webmasters do not perform any type of user testing triggers a reflection on the need for such important intermediaries to enhance their feedback channels. User involvement in assessing IS success cannot be overlooked, especially considering that user empowerment in the design, implementation, and evaluation of information systems matches a window of opportunity originating in the ongoing growth of web interactivity. Originality/value – The paper is one of the few that investigates constructs of IS success in the public sector, and arguably the first one that focuses on the impacts of user testing on the relationships between constructs of IS success in a public setting.
Sørum, Hanne; Andersen, Kim Normann & Vatrapu, Ravi (2012)
Public websites and human–computer interaction: an empirical study of measurement of website quality and user satisfaction
An Empirical Investigation of User Involvement, Website Quality and Perceived User Satisfaction in eGovernment Environments
Andersen, Kim Normann (red.). Electronic Government and the Information Systems Perspective, EGOVIS 2011
Sørum, Hanne; Medaglia, Rony & Andersen, Kim Normann (2010)
Measurement of eGovernment Success: European Web Awards
Cunningham, P. & Cunningham, M. (red.). eChallenges e-2010 Conference Proceedings
Sørum, Hanne & Clemmensen, Torkil (2010)
How do webmasters explain website quality?
Sansonetti, angela (red.). MCIS 2010 PROCEEDINGS
This paper investigates how webmasters in first prize winning companies of web awards explain website quality. In order to gain insights into website quality descriptions, we held qualitative interviews with webmasters in eight Norwegian companies. The outcome is grounded theory models of how webmasters representing four ideal types of websites explain website quality. By using the left side of the DeLone and McLean IS Success Model which captures information quality, system quality and service quality, this paper discusses the webmasters’ explanations of website quality. The aim is to shed light on the diversity of explanations that webmasters may have, and to explore the potential of the webmaster perspective on website quality. The results show that webmasters explain website quality differently, depending on the type of website, with user friendliness being a repeated key word. Information quality is assessed at different levels, as are the types of services provided for users. Although webmasters seems to have users’ interests in mind, user-satisfaction requirements appear to be absent from a webmaster’s perspective. The paper concludes that there is not a clearly expressed relation between the degree of investments in user driven activities in order to improve website quality and winning a national website award. A discussion of the use of quality criteria and evaluation methods for website quality is given. The paper ends with implications for practitioners and academia.
Andersen, Kim Normann; Sørum, Hanne & Medaglia, Rony (2009)
E-Government Awards: Five Propositions on Advancing their Value
Gøtze, John & Pedersen, Christian Bering (red.). State of the eUnion: Government 2.0 and Onwards
Sørum, Hanne; Medaglia, Rony & Andersen, Kim Normann (2009)
Assessment of Website Quality: Scandinavian Web Awards Right on Track?
Wimmer, Maria A.; Scholl, Hans J., Janssen, Marijn & Traunmüller, Roland (red.). Electronic Government: 8th International Conference, EGOV 2009
Sørum, Hanne; Andersen, Kim Normann, Medaglia, Rony, Berntzen, Lasse & Berntzen, Lasse (2009)
Going Backstage: Public Web Awards Assessment Ceremonies
Going Backstage: Public Web Awards Assessment Ceremonies
