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Excerpt from course description

Leading in Organizations Using Intelligent Decision Support Systems

Introduction

In today’s organizations, algorithms play a transformative role in decision-making, influencing workflows and employee experiences. This course equips students with the theoretical and practical tools to understand, evaluate, and innovate within the rapidly evolving field of technology-driven decision-making. Students will explore how decision support systems reshape organizational processes and employee outcomes, using a multi-level perspective that includes individual, team, and organizational contexts. At the individual level, students will analyze the impact of algorithmic decisions on employee motivation, performance, and meaningfulness of work. At the team level, they will evaluate how collaborative decision-making with algorithms affects team dynamics and outcomes. At the organizational level, students will explore the opportunities and challenges of becoming data-driven, including the integration of decision support tools in organizational decision making processes.

By the end of the course, students will have gained advanced knowledge of organizational psychology and leadership theories in the context of intelligent decision-making systems. They will develop critical skills to analyze and evaluate these systems, propose innovative frameworks for their implementation, and demonstrate competence in leading organizations through data-driven transformations.

Course content

Topics covered in the course include:

  • Algorithmic Management, Digital labour and gig work: how intelligent decision support systems affect work and its outcomes (e.g., careers, meaningfulness, leadership processes, and team mental models)
  • Multiagent teams: intelligent decision support systems, team cognition, and decision making
  • Trust and reliability of algorithmic decision making from the perspective of organizational psychology
  • Mapping and understanding business processes and routines from the perspective of organizational theory
  • Platforms and technologies enabling intelligent decision support systems
  • Human-AI symbiosis in organizational decision making

Disclaimer

This is an excerpt from the complete course description for the course. If you are an active student at BI, you can find the complete course descriptions with information on eg. learning goals, learning process, curriculum and exam at portal.bi.no. We reserve the right to make changes to this description.