Human Resource Management Journal
35(4)
p. 1-17
Doi:
https://doi.org/10.1111/1748-8583.12597
The increase in natural and manmade disasters around the world in which organizations need to operate has brought theconcept of organizational resilience to the forefront. To understand the role that HRM can play in fostering resilience in extremecontexts, we adopt a resource‐based lens through the conservation of resources theory, to explore how organizations protected,gained, and retained employees as their most valuable resources in the face of the extreme context of war. Specifically, weinvestigated the underlying mechanisms that allowed organizations operating in the extreme context of the Syrian civil war, toincrease their and their employees' resilience through their HR departments. Using a qualitative interpretive approach based onthe narratives of HR managers and employees working in Syria during the civil war, we explore the role of HRM in buildingindividual and organizational resilience. Our findings point to two mechanisms that HR departments relied on to protect re-sources and acquire new ones. First, HR departments adopted relationality practices, enacted by their managers, focused oninvesting in employees' psychological capital and wellbeing. Second, HR departments leveraged technology for recruitment andtraining purposes to attract and develop employees. Additionally, the extreme context characterized by scarce resources mayhave triggered the “strategification” of HR departments and transformed them, into strategic partners playing a critical role intheir respective organizations' survival. We contribute to the literature on organizational resilience by highlighting theimportant relational role HRM can play to foster individual and subsequently organizational resilience.